Frequently Asked Questions
We are always happy to chat and answer any questions or queries you have. However if it’s out of hours you may find the answer to your question listed here:
What options are available for delivery?
You can either collect from 2 locations or you can have them delivered to an address. (terms apply)
What are the collection points?
Collection Point 1
SIP @ SISU - Medway City Estate
Unit 3 Cliffe Yard, Rochester, Kent, ME2 4DY
Collection Point 2
Sittingbourne - ME10 4. Full address to be given upon order confirmation
What days are the collection and delivery available?
Collection
SIP @ SISU - Medway City Estate - ME2 - SATURDAY 10AM TIL MIDDAY
Sittingbourne - ME10 - FRIDAY
*If you are unable to make these collection times please get in contact before you place your order and we will do our best to accommodate your request*
Delivery
Doorstep Delivery
Delivery to the following postcodes for an additional cost of £5
10AM TIL 6PM
ME5, ME7, ME8, ME9 ME10
DPD Next Day
If you are not within the above postcodes don’t worry we can still deliver to your door! We will use DPD instead, orders will be sent via DPD Next Day.
When do I have to place the order?
There is one delivery and collection day per week. To qualify for Saturday delivery or collection you must place the order by midnight Wednesday. We recommend ordering as early as you can in the week to avoid disappointment.
We post DPD orders on Thursday, this should arrive either Friday or Saturday. Although due to the current situation we can’t guarantee this. Please track your box using the tracking number provided once the parcel has been dispatched.
How long do the brownies last?
They will last up to 7 days. We suggest to keep the fridge during the summer months but take out an hour before serving
Can I request a custom order?
Please get in contact if you would like to discuss a flavour or quantity not shown on the website
How can I pay?
Appleplay, Visa Debit, Visa Credit and Mastercard are all offered at checkout
Can I cancel my order?
You can cancel your order only up to one hour after it has been placed, after this time production will have started and we cannot cancel.
Do you have any vegan options?
Yes we do, each vegan option is labelled within the webshop
Still need to get in touch?
No problem! Simply fill out the form and we will contact you within 24 hours:
Ready to shop…?
With fast delivery across a wide range of products, buying a delicious treat for you or someone special has never been easier.
